A warm day to all of you! I am Emily from the United States. If you're having trouble with Quicken Online Backup, don't get too worked up. I've been a senior technical professional in customer support for the past 19 years. When users contact me with Quicken problems, I am always ready to help gladly. I have a policy of providing a full refund if you cancel within the first 30 days for any reason. Connect with me for any Quicken guidance!